SHIPPING & RETURNS

Shipping:

We ship all products from Japan.
International shipping is available to selected countries.
Delivery time varies depending on the destination and shipping method.

Estimated Delivery Time:

Asia: 5-10 business days
North America / Oceania: 7-14 business days
Europe: 7-21 business days

Shipping Fee:

Shipping fees will be calculated based on the destination and weight of the products at checkout.

Customs Duties & Import Taxes:

Please note that customs duties, import taxes, and any additional charges are the responsibility of the customer.
We are not responsible for any delays caused by customs inspections or other unforeseen circumstances.

---

Returns & Exchanges:

We accept returns or exchanges only if the product is defective or damaged upon arrival.

Please contact us within 7 days after receiving the product with your order number and photos of the damaged item.

Conditions for Returns:

Items must be unused and in their original condition.
Return shipping costs will be borne by the customer.
We do not accept returns or exchanges for change of mind, or if the product has been used.

Non-returnable Items:

Due to the nature of the product, incense and fragrance items cannot be returned or exchanged unless they are defective.

Contact Us

For inquiries regarding shipping or returns, please contact us at:
[ful.jp.info@gmail.com]